For Clinical Teams
The Lab Academy provides a comprehensive guide to best practices for teams in freestanding emergency rooms, urgent care clinics, physician offices, and hospital ancillary services. More than just communicating compliance requirements, we enable lab teams to understand the underlying principles and sequences behind procedures—the “why”—not just the “what.”
For Lab Equipment Vendors
Lab instrumentation and testing materials manufacturers engage our Lab Academy team to increase clinical knowledge for their sales, marketing, and support teams. Better understanding of lab practices and principles can significantly boost customer trust and improve sales, support, and product development outcomes.
For Freestanding ERs
Lab Academy provides a solid framework and understanding of good laboratory practices for specialists in freestanding ER clinics. Reduce risk and add value to fast-paced emergency services with efficient lab operations.
- Gain a thorough introduction to laboratory terms and jargon to ensure accurate communication for sample collection, analysis, and results
- Understand laboratory best practices for efficient operations and ongoing compliance
- Foster team discussion and collaboration to optimize lab processes and workflows
- Empower nurses, radiation, and other medical technology personnel with understanding and confidence for conducting successful laboratory operations
- Meet compliance requirements for training and competency with built-in quizzes and skill testing
- Customized for your unique laboratory
For Urgent Care Services
Faced with a wide range of patient needs, urgent care staff can enhance patient care with on-site lab results. Lab Academy provides medical staff with cross training in basic lab operations to increase their efficiency and confidence.
- Gain practical, meaningful learning in laboratory operations and hands-on experience with sample collection, analysis, and results techniques
- Understand compliance requirements and their impact on environmental monitors, training documentation, competency assessment, test system maintenance, and patient care
- Meet compliance requirements for training and competency with built-in quizzes and skill testing
- Customized for your unique laboratory
Physician Office Labs
Physicians’ practices build long-term relationships with patients. Compliant, efficient lab operations increase convenience for patients and staff. They also free medical staff to spend more time with patients, improving patient retention and referrals.
- Empower medical technologists with a solid foundation in lab operations, analysis, and resulting
- Increase lab efficiency to reduce errors and improve staff productivity
- Provide new lab personnel with consistent, comprehensive training in their own lab environment to maximize overall team communication and productivity
- Meet compliance requirements for training and competency with built-in quizzes and skill testing
- Customized for your unique laboratory
Clinics with Labs
In busy clinics with high patient volumes, consistent communication and lab operations are essential. Lab Academy equips lab teams with advanced lab communication skills and a standard process framework to help ensure uninterrupted, high-quality care.
- Standardize training for lab personnel to ensure a seamless, high-functioning team without operations disruption due to shift changes or staffing shortages
- Reduce errors and miscommunications for smoother lab operations
- Foster team discussion and collaboration to optimize lab processes and workflows
- Meet compliance requirements for training and competency with built-in quizzes and skill testing
Hospital Ancillary Services
Lab Academy can be highly customized to address specific target audiences or specialized needs within lab operations departments.
- Identify barriers to process efficiency or compliance attainment and target them for resolution
- Improve QA techniques and workflows to meet specific objectives
- Meet compliance requirements for training and competency with built-in quizzes and skill testing
- Foster team discussion and collaboration to optimize lab processes and workflows
- Customized for each unique laboratory environment
Equipment Manufacturers
We deliver Lab Academy training that can benefit equipment manufacturers in several ways. From empowering engineering staff to helping customers succeed, we have helped manufacturers salvage troubled accounts and maximize customer satisfaction.
- Empower systems engineering and technical field services staff with targeted communication support to work more effectively with non-laboratorians
- Enhance understanding and effective presentation strategies for test system representatives
- Gain expert third-party laboratorian insight when troubleshooting customer support issues
- Refer equipment training to our expert team to maximize customer satisfaction, enhance customer retention, and generate referrals
- Engagements customized to achieve specific goals in each unique lab environment