QUALITY ASSESSMENT

In order to develop customized programs that assure quality and compliance, it’s important for us to understand your organization’s dynamics and culture. Therefore, we will complete an assessment, tailored to your needs.

EDUCATION AND TRAINING

Education and training are the backbone for continuing to improve quality. Training and quality enhancement go hand-in-hand. We will assist you by developing and implementing a training plan designed to fit your culture and environment.

QUALITY PLANNING

We assist you with developing a quality plan that integrates quality into everything you do. We do this by encouraging your staff’s participation and commitment to quality. In fact, their input into the quality plan is essential. With your staff embracing quality as an integral part of their duties, continuous quality improvement is assured.

Revenue Enhancement – Analysis based upon current billing practices, laboratory work flow, improvement of interdepartmental communications and rapport, test menu selections, outreach, and patient population

Continual Quality Management and Improvement – We don’t just set up the laboratory and leave.  We provide on-site, scheduled monitoring services to ensure your staff is not only well-trained but also to ensure your staff is ready to move forward on their own with the resources and confidence level required for success.

Rescues – We assist clients who seek to re-gain compliance.  We plan, write, submit and implement Corrective Action Plans to the regulatory agencies.  After these Plans are accepted, we work with our clients to ensure all aspects of the plans are successfully placed into action.  We support our clients as long as they require assistance

Facility and space planning – A revenue-generating laboratory is an efficiently planned and well-organized department.  We offer practical solutions to enhance revenue generation.

Operations – to include evaluation; process improvement; coaching and monitoring

Laboratory Information Technology – let us assist you in the evaluation and selection of the LIS that fits your unique needs.

Management – Coaching and on-site training for supervisory and managerial personnel to increase productivity, team-building, and organizational skills

Customized Services – We tailor our products to our client’s specifications.  Our job is to enhance your laboratory operations in any way we can to suit your needs within the boundaries of the regulatory agencies’ guidelines.

Patient Care – selection of laboratory instrumentation technology and methodology targeted for your particular needs and specialty.  Every laboratory is unique.

Compliance – Laboratory Medicine is a highly regulated discipline.  We offer straight-forward, concise policies and procedures that are well-proven in the field.